Customer Testimonials
Friendly and knowledgeable staff who always keeps us informed and takes good care of our vehicle. This is our first choice in servicing our Kia.
My initial impressions of this dealership were positive. Then the "double talk" ensued and things went sideways. Recently my Telluride was in for service. For 2 days - when I called the service department- my calls connected to someone - only for me to be abruptly hung up on. Then they attempted to charge $1200 for items that should have been covered by THEIR "extended -covers everything- warranty". So to anyone reading this ... > Buyer Beware < ! Good luck.
Lauryn and Don are the best car service advisors. They are always very professional and have the best customer service!
It’s very quiet and a very pleasant atmosphere! The employees are polite and very helpful! The service technicians are always smiling and will accommodate your every need! They are quick to come and check on us before the service is completed to ensure that we are okay! They promptly come and let us know when our services are completed. I travel 10 miles to come to Kia of Bowie because I know that I will be taken care of!
I bought my telluride in 2022 at a dealership in Va. I live in MD. after buying it, I needed a place for service. In search of a place, I started with Kia of Bowie and Im still there and satisfied. A great place to get your vehicle maintained. From the time you step into the door Donald and Lauryn are there to get you started and the service department is ready to go. If you live nearby and own a kia and need good service, this is the place. They get 5 stars from me.
Regina is the best. She went above and beyond. The entire staff is awesome. They work on my Kia diligently
It was easy to book an appointment with Donald, who is very helpful.. The technical service was efficient and timely. I waited at the service department and it was comfortable. You have to pay for your coffee, however.
Even though my appointment was early, due to equipment malfunction breaking down no one there had common sense to let me know why I was still waiting until I asked. Every time I get maintenance done, there is always an issue. I requested them to place air in my tire, not done. They didn’t don’t use mats on the floor. The only reason I come to this dealer is because sure it is 5 minutes from my house.
Made appointment was taken on time. In and out very quickly. Employee who checked me in was competent, polite and pleasant.
Great dealership for service! Everyone is always so helpful. I highly recommend requesting Don to work with in service, he provides great service each visit and is a pleasure to work with! The employees who work on the vehicles always explain in the video of what’s going on with your vehicle.
Everyone was professional and friendly. Service was thorough and timely. Lauren, the service POC, was knowledgeable and helpful, and personable. I felt well-informed. Know what to look out for toward next service check.
Donald is awesome and got my car done quickly. They got me uber to the movies and back while car was getting worked on. Called said it was ready and even put it on charge for me. Nice and honest.
Mainly they are fine and service is good plus they customer service is good . I enjoy working with them!
Went to Kia Bowie at the end of their work day with a flat tire and expected to be turned away, but to my surprise, I met Jeremy who was more the willing to help. My experience was great. Jeremy went beyond the call of duty to help rectify my situation.
He provided amazing customer service, remained patient, professional, and helpful throughout my wait. Highly appreciated!
I had my vehicle service today at Kia of Bowie. Donald U was the service manager. He handled everything professionally and courteously. I have no complaints.
My service advisor Donald was attentive and throughout to ensure that my vehicle gets the service needed.
Don & the team were very professional, courteous and ensured my repair was promptly accomplished. Moreover, I was provided a round trip courtesy ride!
Everyone in the service department is friendly and helpful. They make the experience worth it to go there.
Exelente servicio la espera fue menos de lo que yo pensé y todos fueron muy amables.
I will say, Fred and the guys are the best, Helpful, funny, knowledgeable, and just Awesome. I will recommend all my people to the Staff at Kia of Bowie. Completely Satisfied!
Excellent service as usual. Congrats to Jeremy Ford for always providing what the customer needs.
The service was great and they took care of my concerns with my vehicle in a professional and efficient manner.
Donald and team always do a great job when I get my maintenance done here!
Thanks for helping me find a good car for a low price & saving me money.
Lease vehicle in for routine service. Everyone I came into contact with was polite and helpful. Wait time acceptable. Checked out efficiently!
Kia of Bowie is the best! I appreciate Jeremy, the associate that help me with my vehicle. Thank you!
Hiyah,Mark,Steven were incredibly patient and understanding in our buying journey and everyone was very attentive to our wants and needs in the vehicle we were looking for . Thank you I'm very satisfied with my new vehicle !
Very good and thoughtful service department I highly recommend them. They explain everything Done when they say it will be done
Service has improved but communication needs work. A quick update if repairs go longer than an hour.
Don't know about the sales personnel, but Jeremy Ford in the service department is outstanding 👏!
The servicemen were very polite and helpful through quite a few complex situations with my vehicle.
Service is actually fair - shout out to Don (who will help you out and actually save you money!) - and the prices on new cars are great. They really took care of us and gave us more for our trade in than any other dealer in Bowie or Annapolis. I really do recommend this dealership to friends.
Outstanding service and extremely professional staff. Always warmly greeted. The staff seems happy to see me.
My visit today went very well. Lauryn Grimes was great she worked with me and was very helpful. Hope to work with her again.
The sales department is terrific, very helpful, very friendly, no pressure. Service department is terrible. Unresponsive, arrogant, rude. Buy a car there and service it elsewhere.
Always easy to deal with. They never pressure you to oversell service. Very professional. I will continue with my service with them
My service provider was kind and professional including walking me to my car at the end.
Came in for a trade-in. Dealership had to retrieve the exact vehicle that I wanted from another site. The wait was minimal and all paperwork was completed prior to the vehicle arriving. Vehicle was cleaned and I drove off the lot very satisfied
Lauryn was an excellent service advisor. She was very helpful and communicative, and my service was completed quickly. A great experience all around.
I found it to be a good experience. Took a little longer than I expected. I did appreciate that there was no hesitation to make sure I was contacted when the vehicle I wanted was returned by another customer after being purchased while I was on the phone inquiring about the same vehicle. It would have been nice to have received it cleaned and fully gassed up prior to my receiving it..the way previous customer received it, instead of it feeling like I was just handed a return by someone else.
There was a misunderstanding about whether my car was inspected before they sold it to me so I didn’t get my plates. I come to find out that had not been inspected. I was contacted by Steve from the dealership. They managed to get my car inspected replaced my windshield and fixed several more things at no cost to me. He also gave me a full tank of gas. Fixed the mistake of not inspecting my car and made it right. Jeremy in service was really wonderful and Steve was too. I highly recommend this dealership. Everyone makes mistakes, ... Read More DealerRater - May 9, 2026
Rogayatu Eliasu the absolute best. She took care of me and listened. Very helpful. Steve Jones absolutely the best he told me to come in and he would take care of me and that's exactly what happened!! Must use Kia of Bowie
Steve was patient, attentive went above and beyond to secure vehicle I requested taking on majority of the search.
The service was great and I was satisfied with the service to my car.that all i have to say and that's it
Lauryn has great customer service and she made sure to take care of all of my concerns and kept me informed of any issues needed to be addressed.
Phenomenal customer experience! Jeremy and team over delivered on the service! Great customer service, timely repairs, and accommodating to my needs.
I had to bring my Kia in for a safety recall and Donald was so helpful every step of the way. He called when I missed a text to ensure I got what I needed early in the day. Excellent communication, and very polite!
Great customer service. They listened to what I thought I needed, and did the necessary diagnostics to show me what was required immediately...
I have bought two Kias from Kia of Bowie. While there has been a lot of turnover there (including both of the salesmen I bought my cars from AND many of the service advisors that I have worked with - there has been one constant. Jeremy Ford. He is the best to work with. I wouldn’t trust my car to anyone else.
Don is amazing. Always helpful as a service rep. Super polite and knowledgeable. Arranged a ride home for me while my car was being serviced. All around good dude.
Everyone was so professional and communicative. I had no problems scheduling or picking up my vehicle.
Singing Kia of Bowie praises! Everytime we visit this location, we've received nothing but high quality customer service from all the associates at the service desk. Cortez is a hero!!!! He's always friendly, always prepared, very professional with a great attitude! Cortez has had the burden of putting up with my husband and I the last couple of visits. Without a budge, he really takes care of us. Over and beyond customer service. GIVE THIS MAN A PROMOTION! He deserves it! Thank you staff at the service desk and extra thanks to Cortez. He's a rockstar!
Fantastic service from start to finish. professional, responsive, and made the entire process smooth and stress-free. They kept me informed every step of the way and ensured everything was handled efficiently. I would definitely recommend them to anyone looking for a great dealership experience.”
Don was super easy to work with and got my vehicle back to me quickly. I appreciated both the politeness and him ensuring I got my vehicle back on time so I could have it for the weekend festivities.
I had a great experience at Kia of Bowie. My car was at the dealership for a little over a month and I received help from Donald and Mike and the rest of the crew. Everyone was great. Customer service was great and I appreciate everything they’ve done for me.
I arrived to inquire about a Jeep Wrangler and was helped by Mason. He was kind, reassuring, and attentive. The test drive went well and service was very transparent. I never felt pressed and all my questions were answered. Josh and Mark also helped carry the process along. I appreciate everyone for their patience and willingness.
Very quick and professional service. Friendly customer service representatives. Best dealership in Bowie! Happy to be part of this family atmosphere.
Don was helpful and informative with all the information that I needed. I would recommend working with him anytime.
Kia of Bowie should offer loaner cars if we are being inconvenienced a day or more
Car was in for 50K inspection, top to bottom. Didn’t cost me anything and they didn’t try to convince me everything needed fixing. They paid for an Uber to the store so I didn’t have to wait around at the dealer. Car was ready sooner than predicted.
The customer service is great especially Don, warm and friendly smile maintaining professionalism at the same time.
Service dept is very unprofessional. My EV was there for more than month and communication was the worst. When I complained to my service advisor (Cortez) about how long it was taking for my car to be fixed and asked to speak to the service manager…….he tried to transfer me to the sales department. As if I should try to trade my car in and buy a new one. Mind you, my car is a 2023. I insisted to speak to the service manager. Even though my car was there for 42 days, 30 of those days they claimed they had no ... Read More DealerRater - Mar 12, 2026
Amy, Steve and everyone at the dealership made our buying experience seamless and stress free
Lauren was amazing! Went in for a service recall and was taken care of promptly.
Service department has serious issues. Customer service was poor. Final amount was not right & paperwork was wrong.
Everyone was so welcoming and warm as soon as you step in the door! I never felt pressured or being upsold on extras which was amazing!
Explained the whole process of the car. Videos of the report was created too and constant communication was excellent.
Prompt and professional service! They provided thorough maintenance on my older Kia to keep her running smoothly! I appreciate their attention to detail allowing me to have a couple of extra services handled at the same time, all while staying within my budget. Many thanks and I look forward to returning foe my next service!! 🙃
My service person Lauryn is perfect. It feels like she’s working for her own car. She is wonderful. I don’t know what she makes but I was giving up on this Kia until she showed up. She’s a pleasant human. Just a gem.
Took my vehicle for a front brake service. Lauryn, my service advisor was very attentive and informed me of the process and mechanic recommendations. Even offered a ride to my home in Annapolis instead of having to wait. The only issue that I have is the discrepancy on the price listed for this service when I made the appointment on line, $299, and the price initially quoted on the phone and charged, $347. Not related to my visit but to the Kia of Bowie title above it should be “Se habla español”
Always a good experience when using them. Very helpful and knowledgeable always take time to explain everything very well
I was well taken care of be my service adviser. She kept me aware on how much longer it would take to service my vehicle.
The worse Kia Dealership for service I have been to and I have been to numerous dealers in different states.
Check in, didn't get get my info except what I had in putted online. Not friendly or service oriented at all. No estimate of services given. When I returned to pick up my car 3 people were at the counter, one on the phone the other looking at her phone and one sitting doing nothing. I went to the one woman doing nothing. She told me to talk to my service advisor who was that, no idea so I went ... Read More DealerRater - Feb 19, 2026
Cortez is always exceptional when I get serviced! He is attentive , transparent, timely. He makes accurate recommendations without persuasion.
Took my car for service and the customer service was outstanding! The customer service rep was very professional and courteous.
Easy to schedule an appointment online. Was kept updated throughout the process. Reasonable pricing. Quick service.
Lauryn was very nice and respectful. She helped assist me with transportation while my car was being worked on and answered all my questions.
Amy, James, and Mason were all great. A+ would buy here again. Love my telluride.
Amy is the best! She made sure everything ran smoothly and I got the best deal. She answered all of our questions with ease. Drove off the lot with exactly what I wanted. Couldn’t be more happy with her service. Will definitely recommend friends and family to her!!
Donald my service advisor was very cordial and professional - he kept me abreast of the process of servicing my vehicle
Lauren was a wonderful service advisor! She provided exceptional customer service and made sure I was satisfied.
Amy was fantastic. We really enjoyed working with her to come to an agreement on our new Telluride
I had a great experience working with Amy. She went above and beyond to make sure I got the right car and didn’t feel rushed or pressured. She made sure I left completely satisfied with my purchase. If you’re looking for someone honest and helpful, Amy is the one! Mark in finance was great too! Great team all around!
My family and I came in with no appointment and after an ice storm. The staff was professional, the facility was clean, and everyone was helpful!
I bought so many cars in my life and she is the best dealer I ever met
The staff are always friendly and caring I have been going here bi annually for 4 years and have always been confident in their service.
Excellent service quality work performed I highly recommend Kia of Bowie my service provider gets 5 stars Donald Udejiofor thank you
It took a long time but the staff was helpful. Lauryn was very good. Everybody was friendly. Glad Jeremy is there. He is the reason I have switched from King Kia to Bowie.
This was my first visit at this location and I received excellent customer service. I'll be coming back for all my service orders.
I have purchased two Kia’s from Kia of Bowie and have been happy with the dealership and (for the most part) the service department. There have been some slips of late and some not paying attention to details that could have resulted in additional problems. I cannot say enough about Jeremy - he is a rock star at Kia of Bowie and the only one that I prefer working with and the only one that I trust with my vehicles
Very knowledgeable, explained the differences between models which helped me a lot to choose the model I wanted.
Don was awesome, look forward to working with him for any future needs I may have, thank you
The staff was courteous and efficient. I was quickly taken care of and on my way.
Amy was a real pleasure to work with and helped me find the car I was looking for. She’s very personable (and has great decorations at her desk) and was straightforward throughout the whole process. I’d work with her again and recommend others do the same!
Trying to decide if I should start with “amazing” or “awesome” to begin this review. Laura in the Service department worked with me on determining best options to address maintenance issues. She kept me informed of repair status and timelines. Top that off with arranging Lyft from the dealership to my house and back to the dealership to pickup up my car after servicing was complete. I give her a 10 out of 10 for service.
Don was an excellent service advisor. He was very knowledgeable and he explained the service that was needed. I was very pleased with the service that I received.
Great dealership! Amy green well was super helpful! Easy and they worked with me a lot to get the my price point.
This dealership really gives great customer service. Cortez was my service rep and really made sure I was out timely as requested and gave me an explanation quickly of things I didn’t understand for what was recommended to get my car service. Thank you Kia of Bowie for a good experience overall. Turn on the TV or add some work stations for customers who are staying or waiting for their car.
I have come to the dealership 3 times for the same repair. They said they ordered the wrong part and also the part they ordered was faulty. And still after 3 visits, my driver's side airbag doesn't work.
