Customer Testimonials
I brought my car, not knowing what was wrong with it. And they were able to diagnose the vehicle with no problem and kept in communication with me about the whole process. I’m very appreciative of everything that they’ve done.
Good customer service and good communication about your vehicle. The service department was helpful in pointing out a recall I was unaware of. It was my first visit and I will be coming back for future service work.
I’ve had good experiences getting my Kia serviced here. The staff is knowledgeable and straightforward.
My experience with Kia was extremely refreshing, although the process too a minute, I still walked out of there happy and satisfy with my purchase and the car I chose. I decided to go with a 2025 Kia K4. Absolutely love the car. David, my sales guy was extremely helpful, informative, and made sure I walked out of there a satisfied customer. Overall great experience! I highly recommend Kia of Bowie any day !! Thank you again !!
I mistakenly selected the back arrow, which caused me to have to start over. Thus, I am brief: Excellent !!!!!
Very friendly, great service, and professional. I’ve been going to Kia of Bowie since 2022. Highly recommended
Excellent treatment. I was very clear with my needs and they did everything to help me.
The dealership personnel were very helpful and worked hard to ensure that I was happy with my purchase.
David was a great sales employee, he is very knowledgeable about all of the vehicles they sell.
I always get excellent and professional service here. I’ve been taking my vehicle here for years and get the best service every time. The staff are GREAT!
The staff was curteous and professional. The work was completed in the time frame given. They made suggestions on other items that may need to be addressed but did not force any additional repairs.
It is a moot point at this time to repeat commenting on my experience with this Kia of Bowie dealership. The customer service is horrible, the communication is subpar, and this past visit was my last. I’ve found another dealership with which to do business, going forward.
Very slow service with little to no customer service considerations. Called to arrange appointment and was told replacement would be covered. After over 3 hours, I was told that they didn't have the parts and replacement not covered.
From the moment I stepped in for my appointment I was greeted and treated with top notch service. Charles was a great advisor, translated the recommendations to non mechanical terms, promptly gave the shuttle my information for requested transportation and didnt miss a beat while managing multiple customers. I have to also acknowledge that Charles also worked with me for coupons I found and my warranty to make sure I was happy as a customer. Stellar service! I even had transportation from Kia (who partners with Lyft) back to the dealership. The dealer sent me text on the status of ... Read More DealerRater - Apr 2, 2025
Earl knew every detail about the vehicle. He was extremely knowledgeable and patient with us as we asked questions.
I had a great experience, everything about the service was top tier! Thank you so much! Special thanks to Charles Ficklin 151586!
They were very courteous, I had to leave my car and they made arrangements to take me home and to pick me up to get my car. I think that was excellent customer service.
Pat & Harry have found both our salesman Earl Ward and service supervisor Chuck top notch in customer service efforts! We have already sent friends and relatives to both as these men represent Kia’s ⭐️ reputation in true form. Sales manager Andre also put up with us oldies and took time to walk us through app as well as extra features we enjoy on our Carnival!
Great dealership, this was my fourth Kia purchase and this was the best dealership experience out of them all.
Chuck, Service Advisor, was extremely professional, knowledgeable & helpful...Kia needs to keep tires in stock so customers don't have to reschedule appointments
Couldn’t have asked for a better experience with Amy, Steve, and Dante; they made a typically stressful process stress-free. Pleasure to work with. Great company culture in that dealership.
They are extremely poor in service. I was very disappointed with the experience I had. The worst part is that they performed a tire rotation on my Kia Sorento, and the tires were not tightened back properly. This almost cost me my life.
My service appt went smooth and quick. Charles explained everything, honored my coupon and had me in and out fast.
Two Kia dealerships in my area. One said you can bring your car in today but we'll need to keep it for a few DAYS before we can get to it (to test a bad battery). Kia of Bowie said bring it in tomorrow and we'll fix it while you wait. They tested it, replaced it, and sent me on my way in the same afternoon. Very friendly crew.
Outstanding service and Professional Staff no hidden fees and wait time was as promised I’m happy to find my new servicing home
Slow service department,I waited 3 hours for an oil change. Also the service advisors were not very helpful
KIA OF BOWIE IS THE BEST KIA DEALERSHIP IN THE DMV AREA BEEN GOING TO THEM FOR A VEHICLE FOR YEARS NOW. THE MANAGER MATT GOT ME A GREAT DEAL
Hi im not satisfied for the service the keep my car for more then 3 weeks, finally the give it to me yesterday evening
They are friendly and fast. They kept me in the know the whole day through text.
I had really good experience today, my service Rep Cortez offered me a 50.00 off coupon gor my lul change. Thank you s h son
The service department was great they addressed all my concerns with professionalism and in a timely fashion I appreciate them
I was running late and they worked so well with me! They estimated my service to be 3 hours long and they did it in 2 hours. Very polite and respectful! Will be coming back!
Great customer service. Work done well and quickly. Appointments when I need them. Never had an issue. Will continue to go.
Very unprofessional dealership. Salesperson kept talking negative about the way the dealership conducts their business. Credit application program did not work on their computers. Pushed to sign paperwork before finance could tell us what our payment options where. Very shady processes. Whole sales transaction took over 3 hours. Vehicle was certified used but after one week the headlights is out. Front fender is falling apart. Seal on sunroof is broke.
I had great service and did not have to wait long! Would recommend this dealership to family and friends..
Just outright Professional!!!! Jeremy helped me, and he was very nice and honest! This location will be my go to as long as he is there!!!!!
Its pretty clean, they gave me an hour and a half estimate but it was more like 2 hours which wasn’t bad. The managers were nice and the technicians seemed savvy. People worry about upsales but I didn’t experience that here.
Very accountable, very friendly staff as well! I had a complication before coming and didn’t think I could get anything at all, but they got me into something brand new despite my complications. Absolutely recommend 100%
Decent waiting area, but what matters to me MOST is customer service and quality of service and I think they excel in both areas! I’m a loyal, returning customer!
Miss Rogayatu Eliasu (Haja) took me seriously from my entrance to the dealership. I felt like my time was respected and she pursued in getting my questions and concerns resolved for the particular vehicle I was interested in. Great attitude and great communicator. I am glad I made a purchase with such a dedicated professional. As a soldier, I value someone i can trust and so should you!!!
Purchase 2018 Kia Stinger December of 2018. Beautiful car.
Kia of Bowie sold me a car with possible hood damage. Never told me or list it.
My car as of 2024 Dec. only has 20,000 miles.
1.my hood of my car has cracks faded paint and changed color. from the rest of my car. No ceramic paint or coating. The rest of my car looks like it right of the showroom. reported 11/2024, 6/2024
2, My passenger side mirror stop working. Reported 06/2024.
Kia of Bowie & Kia Customer service change employee often.
Kia of Bowie & Customer Service will not stand behind there product. No one will ... Read More DealerRater - Dec 16, 2024
Great experience at Bowie! Very welcoming and generous staff. Loved the atmosphere and facility was very clean.
I appreciate their efficiency and attention to each customer- it’s clear they want to make it a positive experience
Service advisor was friendly and efficient. I arrived about 10 minutes before my appointment time , but they were ready to take me. Clean waiting room. Job was done quickly. Service advisor came out and showed me to my car. A very pleasant experience.
I experience of this dealership was that it was a miracle. I just driven from Michigan and my new Kia Nero when suddenly I got warnings and limped into Maryland very stressed out. No dealership near Severna Park was willing to do a night diagnostic until I found the bowie Kia dealership. They greeted me with Smiles and encouragement and Jeremy Ford was so reassuring that my blood pressure returned to normal. I was worried that I was going to be stranded in Maryland, but Jeremy got on the case immediately and gave me a call and told me what ... Read More DealerRater - Nov 29, 2024
The staff, especially the young lady receptionist, are very rude and unorganized. After they had my car for several days I had to call to get a status. After, I was told my car would be there additional days to wait for a part to come in that might fix the problem. I spoke with a manager that supported the staff lack of customer service. Therefore, I informed them that I will pick my car up and take it to another favorable dealership for service.
I when to the service department and told them one of my tires had a slow leak. It was the same tire they had repaired maybe 2 months ago. So they told me they were ordering a replacement tire and setup my appointment for the next day. Showed up to an appointment to replace a tire. Waited over an hour before they told me that they didn't order the tire. Why did it take that long. I will never know. That was poor customer service and no consideration for the customer or the customer time. Reported it to the manager ... Read More DealerRater - Nov 27, 2024
The staff was nice and accommodating, to a late afternoon appointment being made to change a tire. They even help identify a few other things that I needed to take care of and they were honest and courteous about it; not being pushy to upsell me on more service.
I was waiting for at least 2 hours just to get my oil changed. I looked out in the parking lot and apparently my car had been done, for who knows how long, and they hadn’t come to get me from the lobby to tell me it was ready. No offer for a free or reduced price oil change for wasting my time. Not going to use this dealership again.
Easy in and easy out. Got the job done on time and helped us out
Ronald was excellent! When scheduling my appt I was told to plan on being there 4-8 hours. He ensured I was out in 2. He explained me additional options of service but didn’t browbeat me to pick any. He walked me to the car to ensure the sticker was installed for the next oil change and was a true gentleman.
This is my 2nd Kia Soul 2014 &now 2024 both from Bowie Kia Wonderful buying experience as well as service over the past 10year.
They take the car in quickly for an appointment unlike other dealerships where you wait for days and weeks to get in turn around is just as quick as long as there’s nothing major. I’ve been there twice now both times uneventful with outstanding results problem solved quickly and efficiently great communication and listening with. my rep Mr. Ronald Gray.
The entire staff was welcoming. The process from beginning to end was very efficient. We couldn’t be happier and will certainly continue doing business with Kia of Bowie.
Excellent to work with and they really take of all your maintenance needs after purchasing a vehicle from them.
Good Service. Nice people. Quick Service. The service was very good and informative for customers.
Extremely disappointed in the servicing of the recalls on my Kia Telluride, brought my car in twice for them to tell me they still did not have the part for the high beam issue.
Charles is very friendly and professional. He worked quickly to make the buying process as streamlined as possible, which minimized the time we spent in the dealership significantly. Definitely my most convenient car buying experience!
Thank you Jeremy and the service team for making going to the dealership an easy and worthwhile experience.
Very pleasant environment. Friendly staff with excellent service. Jeremy in service ( who walked me to my car to insure everything was to my satisfaction). Jada in sales and Donte in finance. They will make your car buying and service experience comfortable and affordable to what you are looking for. If you are in Bowie and looking to buy a Kia, you will be satisfied and enjoy the experience you get from Kia of Bowie. I know I did ‼️😊💯👍
Get service from Jeremy, keeping me up to date with the services required and provided a resonable ETA of the service done, since i waited at the dealership
Good customer service I have not been disappointed with the service from online scheduling services to the personel the user experience was very good.
I arrived about 15 minutes late for my 9:00am appointment , everyone was friendly and welcoming Ronald Gray the service representative kept me informed kept me updated on the status of my vehicle. I am scheduled to come in on Wednesday 10/16 to have the needed repairs completed and I look forward to it.
Jeremy helped me with my service yesterday and he was amazing from start to finish. I love that he gave me an estimate for the time and cost before I had to ask. He kept me updated throughout the service, and when everything was done he walked me out to my car and double checked it. Thank you so much! You were astounding
The environment was customer friendly. Checking in and checking out were seamless. Wait time for servicing my vehicle was relatively very reasonable.
Jeremy my service tech was on point with me. Very helpful, friendly. Took care of me like we were relatives.
Good service didn't have to wait very long and the staff was very professional.
I was given a next-day appointment, received a detailed analysis, and the people were quite polite. We discussed options and they were very understanding when I declined service.
I brought my car to you all to fix my alarm and Ronald said it was fixed, but it's not. The worst part about it is I was charged for it. I will be back to the dealer very soon.
Friendly caring ,good advice, Earl Ward is the best has done me good all times
My experience was very good at the dealership when my car was serviced. The service advisor (Jeremy) was friendly, and knowledgeable. I am pleased with the work performed and will continue using this dealership.
Courteous Professional Repair was fully completed on time All questions & concerns answered to my satisfaction
Very easy to make the appointment and then it was a very friendly and efficient service.
The customer service is good….my only issue is when I pick up my car no one went over was completed and if there were any recommendations in the future!
Jada,the sales person was very helpful. She was very knowledgeable about the vehicle. The entire staff was very professional.
Earl is the best he has sold me 2 Kia and I am pleased with them and they are wonderful people to work with
Cortez was great! He kept me updated on the status of the car and delivered it sooner than expected.
Jeremy Ford went above and beyond in providing me excellent service. The wait time was long due to them being overbooked.
We took our Kia Niro plug-in for a recall service. Kia.of.Bowie and Dave in service were polite, patient with my numerous questions and performed the repairs in the time frame they quoted; and the coffee was good and free. All in all, time well spent.
I took my car in for service and the representative, Jeremy, was extremely helpful and professional throughout the process. He was communicative about the need to order parts for the service, guest amenities and relayed additional information about a potential problem to be mindful of in the future and finally escorted me to my car at the end to ensure that I was satisfied with their work. I was quite pleased with Jeremy and I indicated that he would be my main contact for any future concerns.
KIA of Bowie is close to my home. I Have owned a KIA Soul and enjoyed it immensely. So when it came time for me to buy another car I decided to check out KIA’s. The staff were very friendly and helpful. Ed Ward is the best
This dealership is where I purchased my vehicle. The service they provided was excellent. Scheduling was easy and the customer service team treated me with courtesy!!
Very helpful, straightforward, and honest. Gave us a price much better than a competing dealership.
My oil change experience was once again a good one. Thanks to Ron for being informative and helping me to know everything going on with my car. I enjoy bringing my car to Kia Bowie.
Excellent service. Very happy with respect, treatment and quality of service. I take excellent care of my car and expect KIA to do the same. I was not disappointed
The dealership asked us to return with the car for a Pre Delivery Inspection because they forgot to do it. Promised us it would take no more than an hour. 4.5 hours later my wife with our newborn were finally given the keys. When trying to reach out to sales rep or GM about the delay and poor service they refused to answer, call back, or respond to emails. Car Buying Process 5/10. Service Process 0/10
The communication was good from the guy helping me. He had a really positive demeanor about himself and was able to explain answer to every question clearly.
Jeremy was an excellent service rep. He listened for all my issues and ensured I got a fair rate for the cost of service. 10/10 will come back any time and every time
Although experience like most dealerships are. They were friendly knowledgeable. They made helpful suggestions and looked up discounts where applicable. All in all they get a solid 8
I am so pleased with the service I received at Bowie Kia. My service representative was very attentive and helped me through the process of taking care of my Cars issues. He was very attentive, and I felt his genuine concern That I was pleased my experience at his dealership. With everything promised to me was delivered over and above.
Love this dealership. Courteous staff. They have always done a great job with my vehicle.
Labor prices $200 per hour gouges us savagely. Paid $250 LABOR for a 37 minute install of a window motor. While the service rep pretended to give me a deal🤯. Stay away KIA BOWIE customers if you care about YOUR wallet.
Came in below my budget with a sweet vehicle. Every feature I asked for and more! Thanks to Brandon, Terry, Dante, and the entire Kia of the Bowie Team.
Went there for one of service packages, however my car is experiencing another issue. I explained this to the gentleman. Who checked me in that my car had to be driven to confirm what I was telling him about the problem.
When my car was finished, the rep said the mechanic didn’t see what I was explaining. I asked to speak to the mechanic and he said the same. I then asked if I could ride with a mechanic to point out was happening. From there I spent the next 7-10 minutes going back and forth with the rep. ... Read More DealerRater - Aug 13, 2024
Appointment was beneficial and they told me how long it’ll take and I was back on the road in no time. It was pleasant and peaceful.
Customer service with my advisor should have been a lot better than what it has been! Nevertheless trying to get someone on the phone is a hassle!
Always great service and Jacob is the best service advisor. I would recommend this establishment to any other Kia customers.
The dealership and its employees are friendly and focused on good service from the moment a customer comes in until the car is delivered to go home.
RJ was very professional, honest, straightforward and most off efficient. There was no guessing what was next in my visit to the dealership for service.
Good friendly, informative customer service. Scheduling was quick and easy and the service was rendered in a timely manner.
