Customer Testimonials
Great experience at Bowie! Very welcoming and generous staff. Loved the atmosphere and facility was very clean.
I appreciate their efficiency and attention to each customer- it’s clear they want to make it a positive experience
Service advisor was friendly and efficient. I arrived about 10 minutes before my appointment time , but they were ready to take me. Clean waiting room. Job was done quickly. Service advisor came out and showed me to my car. A very pleasant experience.
My husband and I traveled from Michigan for Thanksgiving in Maryland only to have a warning sign come up in the wilds of Pennsylvania. We finally made it the day before Thanksgiving to Maryland only to be turned down by several dealerships for diagnosis of the problem. We were, so happy when Kia Bowie immediately agreed to look at the problem. Jeremy Ford was the service rep who reassured me that he would get to the diagnostic action that very morning and would call me immediately because because he understood that we wanted to drive back to Michigan the day ...
I experience of this dealership was that it was a miracle. I just driven from Michigan and my new Kia Nero when suddenly I got warnings and limped into Maryland very stressed out. No dealership near Severna Park was willing to do a night diagnostic until I found the bowie Kia dealership. They greeted me with Smiles and encouragement and Jeremy Ford was so reassuring that my blood pressure returned to normal. I was worried that I was going to be stranded in Maryland, but Jeremy got on the case immediately and gave me a call and told me what ...
The staff was nice and accommodating, to a late afternoon appointment being made to change a tire. They even help identify a few other things that I needed to take care of and they were honest and courteous about it; not being pushy to upsell me on more service.
Easy in and easy out. Got the job done on time and helped us out
Ronald was excellent! When scheduling my appt I was told to plan on being there 4-8 hours. He ensured I was out in 2. He explained me additional options of service but didn’t browbeat me to pick any. He walked me to the car to ensure the sticker was installed for the next oil change and was a true gentleman.
This is my 2nd Kia Soul 2014 &now 2024 both from Bowie Kia Wonderful buying experience as well as service over the past 10year.
They take the car in quickly for an appointment unlike other dealerships where you wait for days and weeks to get in turn around is just as quick as long as there’s nothing major. I’ve been there twice now both times uneventful with outstanding results problem solved quickly and efficiently great communication and listening with. my rep Mr. Ronald Gray.
The entire staff was welcoming. The process from beginning to end was very efficient. We couldn’t be happier and will certainly continue doing business with Kia of Bowie.
Excellent to work with and they really take of all your maintenance needs after purchasing a vehicle from them.
Good Service. Nice people. Quick Service. The service was very good and informative for customers.
Charles is very friendly and professional. He worked quickly to make the buying process as streamlined as possible, which minimized the time we spent in the dealership significantly. Definitely my most convenient car buying experience!
Thank you Jeremy and the service team for making going to the dealership an easy and worthwhile experience.
Very pleasant environment. Friendly staff with excellent service. Jeremy in service ( who walked me to my car to insure everything was to my satisfaction). Jada in sales and Donte in finance. They will make your car buying and service experience comfortable and affordable to what you are looking for. If you are in Bowie and looking to buy a Kia, you will be satisfied and enjoy the experience you get from Kia of Bowie. I know I did ‼️😊💯👍
Get service from Jeremy, keeping me up to date with the services required and provided a resonable ETA of the service done, since i waited at the dealership
Good customer service I have not been disappointed with the service from online scheduling services to the personel the user experience was very good.
I arrived about 15 minutes late for my 9:00am appointment , everyone was friendly and welcoming Ronald Gray the service representative kept me informed kept me updated on the status of my vehicle. I am scheduled to come in on Wednesday 10/16 to have the needed repairs completed and I look forward to it.
Jeremy helped me with my service yesterday and he was amazing from start to finish. I love that he gave me an estimate for the time and cost before I had to ask. He kept me updated throughout the service, and when everything was done he walked me out to my car and double checked it. Thank you so much! You were astounding
The environment was customer friendly. Checking in and checking out were seamless. Wait time for servicing my vehicle was relatively very reasonable.
Jeremy my service tech was on point with me. Very helpful, friendly. Took care of me like we were relatives.
Good service didn't have to wait very long and the staff was very professional.
I was given a next-day appointment, received a detailed analysis, and the people were quite polite. We discussed options and they were very understanding when I declined service.
Friendly caring ,good advice, Earl Ward is the best has done me good all times
My experience was very good at the dealership when my car was serviced. The service advisor (Jeremy) was friendly, and knowledgeable. I am pleased with the work performed and will continue using this dealership.
Courteous Professional Repair was fully completed on time All questions & concerns answered to my satisfaction
Very easy to make the appointment and then it was a very friendly and efficient service.
The customer service is good….my only issue is when I pick up my car no one went over was completed and if there were any recommendations in the future!
Jada,the sales person was very helpful. She was very knowledgeable about the vehicle. The entire staff was very professional.
Earl is the best he has sold me 2 Kia and I am pleased with them and they are wonderful people to work with
Cortez was great! He kept me updated on the status of the car and delivered it sooner than expected.
We took our Kia Niro plug-in for a recall service. Kia.of.Bowie and Dave in service were polite, patient with my numerous questions and performed the repairs in the time frame they quoted; and the coffee was good and free. All in all, time well spent.
I took my car in for service and the representative, Jeremy, was extremely helpful and professional throughout the process. He was communicative about the need to order parts for the service, guest amenities and relayed additional information about a potential problem to be mindful of in the future and finally escorted me to my car at the end to ensure that I was satisfied with their work. I was quite pleased with Jeremy and I indicated that he would be my main contact for any future concerns.
KIA of Bowie is close to my home. I Have owned a KIA Soul and enjoyed it immensely. So when it came time for me to buy another car I decided to check out KIA’s. The staff were very friendly and helpful. Ed Ward is the best
This dealership is where I purchased my vehicle. The service they provided was excellent. Scheduling was easy and the customer service team treated me with courtesy!!
Very helpful, straightforward, and honest. Gave us a price much better than a competing dealership.
My oil change experience was once again a good one. Thanks to Ron for being informative and helping me to know everything going on with my car. I enjoy bringing my car to Kia Bowie.
Excellent service. Very happy with respect, treatment and quality of service. I take excellent care of my car and expect KIA to do the same. I was not disappointed
The communication was good from the guy helping me. He had a really positive demeanor about himself and was able to explain answer to every question clearly.
Jeremy was an excellent service rep. He listened for all my issues and ensured I got a fair rate for the cost of service. 10/10 will come back any time and every time
Although experience like most dealerships are. They were friendly knowledgeable. They made helpful suggestions and looked up discounts where applicable. All in all they get a solid 8
I am so pleased with the service I received at Bowie Kia. My service representative was very attentive and helped me through the process of taking care of my Cars issues. He was very attentive, and I felt his genuine concern That I was pleased my experience at his dealership. With everything promised to me was delivered over and above.
Best experience great customer service pest experience best experience ever best experience ever best experience ever best experience ever
Love this dealership. Courteous staff. They have always done a great job with my vehicle.
Came in below my budget with a sweet vehicle. Every feature I asked for and more! Thanks to Brandon, Terry, Dante, and the entire Kia of the Bowie Team.
Appointment was beneficial and they told me how long it’ll take and I was back on the road in no time. It was pleasant and peaceful.
Always great service and Jacob is the best service advisor. I would recommend this establishment to any other Kia customers.
The dealership and its employees are friendly and focused on good service from the moment a customer comes in until the car is delivered to go home.
RJ was very professional, honest, straightforward and most off efficient. There was no guessing what was next in my visit to the dealership for service.
Good friendly, informative customer service. Scheduling was quick and easy and the service was rendered in a timely manner.
The service was great. They seem to have recently reduced the size of the lounge, though.. I don’t know why. It’s not the most comfortable place to wait
Easy scheduling, efficient and expedited service, reasonable cost as well as knowledgeable and congenial staff.
I have purchased two Kia's from this dealership one 2015 another 2023 EXCELLENT service!
As always the staff was pleasant and up front with the costs. No unnecessary up charges.
I don't have too much to type but thanks for helping with my car situation. I am very satisfied with my Kia car, and the Kia of Bowie dealership.
CS- great- Professional - always give great service. My service advisor understood my issues Jacob Listen to my needs with respect
Kia of Bowie, MD provide excellent vehicle service. Jacob is very professional and polite. He take time to explain everything to us and answer all our questions. I feel appreciated as a valuable customer. I give Jacob a 5+ rating.
Every time I go in for service I get great service. My service advisor is Jacob and he keeps me informed on my vehicle from approximate time to completion and other services I might need. It's a pleasure to have someone who cares. Everyone in service keep up the good work.
The most amazing place always have a great services always great people they always know what they doing
Since the first time I came to this dealership just to get my tire fixed the people here have been very nice very helpful about everything especially because I was at another BOWIE dealership, which is much further away from my house. They explained to me and told me that I could actually come to them instead.
It is very convenient from where I live. About 5 minutes away. Although Annapolis is 15 minutes it is not far either. My only complaint is service wait is so long. I was there today 41/2 hours. Not use to long waits when appointments are made.
Very good customer service and care. Precise description of what will be repaired and cost. Jacob Swaim is very courteous, knowledgeable and professional.
It's the first time we had our Kia Spotage serviced there and unlike other dealerships the employees could not have been nicer and more attentive! Immediately I was greeted and taken care of by reception and then Jacob of Kia came out to finish up paperwork and confirm how I wanted to be contacted and if I needed a ride. He texted when Kia was ready and again I didn't have to wait. Just paid and got the keys. They made it so easy and we'll definitely be using the service department at Kia if Bowie going ...
The staff is helpful, curious, friendly and pleasant, the place is always clean it’s always a pleasure to visit this location
This is our fourth vehicle from this dealership. We've worked with Earl Ward for three of the purchases. He is knowledgeable about the vehicles and makes the process of buying simple.
Jacob was efficient and professional. We had an appointment and he made sure we were seen on time. He also arranged the shuttle to pick me up from home once the service was finished.
Very kind and flexible in providing my car's first service. I will go again!
SOLD! First EV9 sold in the state of Maryland by Anthony Williams at KIA of Bowie! Want to experience amazing customer service? Want to see the EV9 in person? Contact Anthony Williams at KIA of Bowie, 301-804-2738.
Best dealership in the area. Customer service is awesome. Earl Ward is the best I 've dealt with this dealership for years and I love them.
Thank you Mr Earl for always being the best. This is my 3rd Kia from Kia of Bowie and you as the Greatest Sales Person. I never know what I’m looking for but you make the process easy. If you are looking for a new car and a people that care about more than your money go over to Kia Of Bowie and ask for Earl Ward you won’t regret the decision.
Thanks for Mr.Earl he is best seller ever. He was on time with everything always kept and contact with you and more. Plz keep Earl he is a good person to have.
By far the best car buying experience! I’ve never had an good luck with dealerships but Earl took care of me from beginning to end. I’m so happy that I had him as my salesman and I will be recommending him to all my friends and family!
Mr Earl Ward “Uncle Earl “ as I call him. He is the best salesman ever. He’s Awesome!! Very Patient & Straightforward. He worked with me through a really tough decision and I wouldn’t have gone no where else. Thank you 🙏!!
I just bought my Kia Telluride. From the moment Earl helped me to the complete explanation of the vehicle I was treated wonderfully. This is my second purchase from Kia of Bowie and I will continue to purchase my cars here. I will tell my friends and family and make sure you ask for Earl Ward.
We had a great car buying experience at Kia of Bowie, Cebron Lawrence, our salesman was awesome, he was patient with us and put us in an awesome vehicle. Andre the sales manager bent over backwards to make the deal affordable. The sales team was a 5 out of 5. The only issue was a miscalculation of sales tax that came up in financing. can I score a 4.5.
I have been purchasing automobiles for over 40 years. I can honesty say that my recent purchase made at Kia of Bowie was without a doubt the best experience I have ever had when it came to purchasing a car. This experience was due in full to the professionalism displayed by sales rep, Earl Ward. We have all heard the stereotypes regarding car salespersons. The ones which say, “Buyer beware, they will tell you anything because all they care about is their commission.” This could not be any further from the truth as far as Mr. Ward was concerned. From the ...
I highly recommend going to see Earl Ward salesman of Kia in Bowie, MD. From the moment my family & I met him, he made us feel welcome. He’s extremely personable & knowledgeable. We never felt rushed. He took his time to explain everything, so we left feeling confident in all our new 2021 Tellurides features. Steven Hurline & Jennie Park were also a pleasure to work with. We couldn’t be happier with our experience. Many thank you’s to Earl, Steven, & Jennie! You all made the start of 2021 an amazing one!
Kia of Bowie is an amazing dealership full of salesman & people that really care! Earl Ward was a great man to work with, even after the car was bought. He made sure to check in & make sure everything was going well & even took the time to ship me my tags for a car. Would totally recommend this dealer to another person.
Purchased a 2020 Kia Sorento at Bowie Kia this weekend. Was greeted by the most friendliest and pleasant Sales Rep., (Earl Ward),one will ever likely to meet. Edward was very knowledgeable with the kia vehicle and provided exceptional customer service. He definitely went above and beyond to make sure I was well taken care of throughout the entire process. Thank you Earl Ward and the entire Bowie kia family for your excellent customer service. Much appreciated.
Mr Earl a n his partner was very kind very professional in helping with a car. Can't think Mr Earl enough for what he has done
I just drove away in a 2020 Kia Sorento that I absolutely love, thanks to EXCELLENT service and care from Earl Ward at Kia of Bowie!!! Earl not only knows his stuff when it comes to these vehicles, he LISTENED attentively to know MY stuff & what was most important to me in making this purchase. He never pressured me and always provided accurate & complete information. He was very helpful in pointing out all the choices and clarifying the pros & cons of each option for j mi y situation. I was indeed a happy customer. In prior car purchases ...
Another satisfied customer I had the pleasure of working with Mr. Earl Ward yesterday trading in a Kia vehicle that I purchased December 31 and receiving a new vehicle Sorrento which I really want it in the beginning. It was New Years Eve I only came that day because of the persistent of the sales person I talk to. They rushed me. Mr ward Was very pleasant and easy to work with. He understood my dilemma. Along with his advice I left the office a happy camper another satisfied customer. Thanks
