Customer Testimonials
The servicemen were very polite and helpful through quite a few complex situations with my vehicle.
Service is actually fair - shout out to Don (who will help you out and actually save you money!) - and the prices on new cars are great. They really took care of us and gave us more for our trade in than any other dealer in Bowie or Annapolis. I really do recommend this dealership to friends.
Outstanding service and extremely professional staff. Always warmly greeted. The staff seems happy to see me.
My visit today went very well. Lauryn Grimes was great she worked with me and was very helpful. Hope to work with her again.
The sales department is terrific, very helpful, very friendly, no pressure. Service department is terrible. Unresponsive, arrogant, rude. Buy a car there and service it elsewhere.
Always easy to deal with. They never pressure you to oversell service. Very professional. I will continue with my service with them
My service provider was kind and professional including walking me to my car at the end.
Came in for a trade-in. Dealership had to retrieve the exact vehicle that I wanted from another site. The wait was minimal and all paperwork was completed prior to the vehicle arriving. Vehicle was cleaned and I drove off the lot very satisfied
Lauryn was an excellent service advisor. She was very helpful and communicative, and my service was completed quickly. A great experience all around.
I found it to be a good experience. Took a little longer than I expected. I did appreciate that there was no hesitation to make sure I was contacted when the vehicle I wanted was returned by another customer after being purchased while I was on the phone inquiring about the same vehicle. It would have been nice to have received it cleaned and fully gassed up prior to my receiving it..the way previous customer received it, instead of it feeling like I was just handed a return by someone else.
There was a misunderstanding about whether my car was inspected before they sold it to me so I didn’t get my plates. I come to find out that had not been inspected. I was contacted by Steve from the dealership. They managed to get my car inspected replaced my windshield and fixed several more things at no cost to me. He also gave me a full tank of gas. Fixed the mistake of not inspecting my car and made it right. Jeremy in service was really wonderful and Steve was too. I highly recommend this dealership. Everyone makes mistakes, ... Read More DealerRater - May 9, 2026
Rogayatu Eliasu the absolute best. She took care of me and listened. Very helpful. Steve Jones absolutely the best he told me to come in and he would take care of me and that's exactly what happened!! Must use Kia of Bowie
Steve was patient, attentive went above and beyond to secure vehicle I requested taking on majority of the search.
The service was great and I was satisfied with the service to my car.that all i have to say and that's it
Lauryn has great customer service and she made sure to take care of all of my concerns and kept me informed of any issues needed to be addressed.
Phenomenal customer experience! Jeremy and team over delivered on the service! Great customer service, timely repairs, and accommodating to my needs.
I had to bring my Kia in for a safety recall and Donald was so helpful every step of the way. He called when I missed a text to ensure I got what I needed early in the day. Excellent communication, and very polite!
Great customer service. They listened to what I thought I needed, and did the necessary diagnostics to show me what was required immediately...
I have bought two Kias from Kia of Bowie. While there has been a lot of turnover there (including both of the salesmen I bought my cars from AND many of the service advisors that I have worked with - there has been one constant. Jeremy Ford. He is the best to work with. I wouldn’t trust my car to anyone else.
Don is amazing. Always helpful as a service rep. Super polite and knowledgeable. Arranged a ride home for me while my car was being serviced. All around good dude.
Everyone was so professional and communicative. I had no problems scheduling or picking up my vehicle.
Singing Kia of Bowie praises! Everytime we visit this location, we've received nothing but high quality customer service from all the associates at the service desk. Cortez is a hero!!!! He's always friendly, always prepared, very professional with a great attitude! Cortez has had the burden of putting up with my husband and I the last couple of visits. Without a budge, he really takes care of us. Over and beyond customer service. GIVE THIS MAN A PROMOTION! He deserves it! Thank you staff at the service desk and extra thanks to Cortez. He's a rockstar!
Fantastic service from start to finish. professional, responsive, and made the entire process smooth and stress-free. They kept me informed every step of the way and ensured everything was handled efficiently. I would definitely recommend them to anyone looking for a great dealership experience.”
Don was super easy to work with and got my vehicle back to me quickly. I appreciated both the politeness and him ensuring I got my vehicle back on time so I could have it for the weekend festivities.
I had a great experience at Kia of Bowie. My car was at the dealership for a little over a month and I received help from Donald and Mike and the rest of the crew. Everyone was great. Customer service was great and I appreciate everything they’ve done for me.
I arrived to inquire about a Jeep Wrangler and was helped by Mason. He was kind, reassuring, and attentive. The test drive went well and service was very transparent. I never felt pressed and all my questions were answered. Josh and Mark also helped carry the process along. I appreciate everyone for their patience and willingness.
Very quick and professional service. Friendly customer service representatives. Best dealership in Bowie! Happy to be part of this family atmosphere.
Don was helpful and informative with all the information that I needed. I would recommend working with him anytime.
Kia of Bowie should offer loaner cars if we are being inconvenienced a day or more
Car was in for 50K inspection, top to bottom. Didn’t cost me anything and they didn’t try to convince me everything needed fixing. They paid for an Uber to the store so I didn’t have to wait around at the dealer. Car was ready sooner than predicted.
The customer service is great especially Don, warm and friendly smile maintaining professionalism at the same time.
Service dept is very unprofessional. My EV was there for more than month and communication was the worst. When I complained to my service advisor (Cortez) about how long it was taking for my car to be fixed and asked to speak to the service manager…….he tried to transfer me to the sales department. As if I should try to trade my car in and buy a new one. Mind you, my car is a 2023. I insisted to speak to the service manager. Even though my car was there for 42 days, 30 of those days they claimed they had no ... Read More DealerRater - Mar 12, 2026
Amy, Steve and everyone at the dealership made our buying experience seamless and stress free
Lauren was amazing! Went in for a service recall and was taken care of promptly.
Service department has serious issues. Customer service was poor. Final amount was not right & paperwork was wrong.
Everyone was so welcoming and warm as soon as you step in the door! I never felt pressured or being upsold on extras which was amazing!
Explained the whole process of the car. Videos of the report was created too and constant communication was excellent.
Prompt and professional service! They provided thorough maintenance on my older Kia to keep her running smoothly! I appreciate their attention to detail allowing me to have a couple of extra services handled at the same time, all while staying within my budget. Many thanks and I look forward to returning foe my next service!! 🙃
My service person Lauryn is perfect. It feels like she’s working for her own car. She is wonderful. I don’t know what she makes but I was giving up on this Kia until she showed up. She’s a pleasant human. Just a gem.
Took my vehicle for a front brake service. Lauryn, my service advisor was very attentive and informed me of the process and mechanic recommendations. Even offered a ride to my home in Annapolis instead of having to wait. The only issue that I have is the discrepancy on the price listed for this service when I made the appointment on line, $299, and the price initially quoted on the phone and charged, $347. Not related to my visit but to the Kia of Bowie title above it should be “Se habla español”
Always a good experience when using them. Very helpful and knowledgeable always take time to explain everything very well
I was well taken care of be my service adviser. She kept me aware on how much longer it would take to service my vehicle.
The worse Kia Dealership for service I have been to and I have been to numerous dealers in different states.
Check in, didn't get get my info except what I had in putted online. Not friendly or service oriented at all. No estimate of services given. When I returned to pick up my car 3 people were at the counter, one on the phone the other looking at her phone and one sitting doing nothing. I went to the one woman doing nothing. She told me to talk to my service advisor who was that, no idea so I went ... Read More DealerRater - Feb 19, 2026
Cortez is always exceptional when I get serviced! He is attentive , transparent, timely. He makes accurate recommendations without persuasion.
Took my car for service and the customer service was outstanding! The customer service rep was very professional and courteous.
Easy to schedule an appointment online. Was kept updated throughout the process. Reasonable pricing. Quick service.
Lauryn was very nice and respectful. She helped assist me with transportation while my car was being worked on and answered all my questions.
Amy, James, and Mason were all great. A+ would buy here again. Love my telluride.
Amy is the best! She made sure everything ran smoothly and I got the best deal. She answered all of our questions with ease. Drove off the lot with exactly what I wanted. Couldn’t be more happy with her service. Will definitely recommend friends and family to her!!
Donald my service advisor was very cordial and professional - he kept me abreast of the process of servicing my vehicle
Lauren was a wonderful service advisor! She provided exceptional customer service and made sure I was satisfied.
Amy was fantastic. We really enjoyed working with her to come to an agreement on our new Telluride
I had a great experience working with Amy. She went above and beyond to make sure I got the right car and didn’t feel rushed or pressured. She made sure I left completely satisfied with my purchase. If you’re looking for someone honest and helpful, Amy is the one! Mark in finance was great too! Great team all around!
My family and I came in with no appointment and after an ice storm. The staff was professional, the facility was clean, and everyone was helpful!
I bought so many cars in my life and she is the best dealer I ever met
The staff are always friendly and caring I have been going here bi annually for 4 years and have always been confident in their service.
Excellent service quality work performed I highly recommend Kia of Bowie my service provider gets 5 stars Donald Udejiofor thank you
It took a long time but the staff was helpful. Lauryn was very good. Everybody was friendly. Glad Jeremy is there. He is the reason I have switched from King Kia to Bowie.
This was my first visit at this location and I received excellent customer service. I'll be coming back for all my service orders.
I have purchased two Kia’s from Kia of Bowie and have been happy with the dealership and (for the most part) the service department. There have been some slips of late and some not paying attention to details that could have resulted in additional problems. I cannot say enough about Jeremy - he is a rock star at Kia of Bowie and the only one that I prefer working with and the only one that I trust with my vehicles
Very knowledgeable, explained the differences between models which helped me a lot to choose the model I wanted.
Don was awesome, look forward to working with him for any future needs I may have, thank you
The staff was courteous and efficient. I was quickly taken care of and on my way.
Amy was a real pleasure to work with and helped me find the car I was looking for. She’s very personable (and has great decorations at her desk) and was straightforward throughout the whole process. I’d work with her again and recommend others do the same!
Trying to decide if I should start with “amazing” or “awesome” to begin this review. Laura in the Service department worked with me on determining best options to address maintenance issues. She kept me informed of repair status and timelines. Top that off with arranging Lyft from the dealership to my house and back to the dealership to pickup up my car after servicing was complete. I give her a 10 out of 10 for service.
Don was an excellent service advisor. He was very knowledgeable and he explained the service that was needed. I was very pleased with the service that I received.
Great dealership! Amy green well was super helpful! Easy and they worked with me a lot to get the my price point.
This dealership really gives great customer service. Cortez was my service rep and really made sure I was out timely as requested and gave me an explanation quickly of things I didn’t understand for what was recommended to get my car service. Thank you Kia of Bowie for a good experience overall. Turn on the TV or add some work stations for customers who are staying or waiting for their car.
I have come to the dealership 3 times for the same repair. They said they ordered the wrong part and also the part they ordered was faulty. And still after 3 visits, my driver's side airbag doesn't work.
I explained my concerns upon arrival, only for the advisor to basically tell me that my car was ready withOUT fixing what I had addressed, the lady at the desk also is not personable and had an attitude
Coupon for 39.99 end up costing me$67.00 so much for truth in advertising. Going valvoline. Next time
The only reason we stayed was we we needed a car and this dealership was 1 of 2 that had the car we were looking for, and Amy was very helpful. The advertised price of the car was apparently incorrect on the website and the dealer discount was apparently listed wrong on the website. When we got to the dealership and test drove the car and decided we wanted to move forward with getting it, the sales manager was extremely rude when telling us he could not offer us the advertised discount and refused to accomodate us with any additional incentives despite ... Read More DealerRater - Nov 23, 2025
Very patient and help. Amy did a great job and I will definitely sent friends and family to her.
Amy was great to work with. This was the easiest car buying experience I’ve had in 30 years. Dante was very efficient moving us through the paperwork .
Amy was very nice respectful helpful and had good information about my car and in good timing
Cortez our repair person was knowable 😉👍.Cornnell our contact fellow was right there to help us every step of the way with the 3rd party warranty SUGGESTFULLY wow a HAPPY EXPERIENCE. And they also honored our coupon.🤗
Cortez was very professional and knowledgeable. He explained everything in detail and listened to my concerns.
Amy is amazing. We had been brand hunting for a couple of weeks. We walked in to Kia and Amy made sure my husband found his perfect car. We walked out with a brand new car. She went above and beyond to make the process easy and fast all while making sure we were comfortable. Dante is also great. Made everything easy! If you need a new car go see Amy at Kia of Bowie.
Amy was great very professional and knowledgeable. The whole experience was awesome she was very patient
Always great service at this location. Less hassle and right to the point. I would recommend bowie kia as I purchased my car here and get it serviced. So far havnt had any issues and their waiting area is chill.
Ms Amy was exceptional! She was very knowledgeable, attentive, and patient throughout the entire process. Her expertise helped me find the perfect vehicle, and their transparency about pricing and features made me feel confident in my purchase. Highly recommend!"
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Thank You to Kia of Bowie for Excellent Service
I want to sincerely thank Kia of Bowie for maintaining their high standards in customer service. During my visit on 09/02/25, I experienced an issue, but the service manager immediately approached me and asked how he could resolve it. His professionalism and willingness to help truly stood out.
Thanks to his prompt attention and support, my concerns were addressed, and I left feeling very satisfied. I truly appreciate the way the situation was handled, and because of this positive experience, I will definitely be a returning customer.
Thank you again to the ... Read More DealerRater - Oct 10, 2025
Amy, was amazing in finding me the perfect car! Absolutely the beat birthday gift ever!
They kept in great communication with me about the vehicle. Handled everything professionally and promptly. The vehicle was delivered back to me within the time they quoted. I appreciated that.
Great experience Quality service, fast and friendly. Always keeping informed of what any recalls, future services may include.
My oil change was scheduled for 11:30. I got to service department early. Was surprised to learn it would take one to two hours for an oil change. At 2.5 of waiting, I questioned what was taking so long. The person who checked me in looked at me like he had never seen me before and asked me my name. He then told me “15-20 more minutes”. At three hours I was finally given my keys. Absolutely way too long. Will go to Jiffy Lube going forward.
Great job in helping me, find the SUV that I liked and could in joy
I had a terrible experience with this new dealership always love to Kia had a couple of them. My family members have a few of them, but I’ll never buy another one.
Staff knowledgeable and professional. Kept me informed about the status of my vehicle. Courteous during the checkout process.
The team @ Kia of Bowie were amazing. Jada, Matt & Steve all made me feel like family. I was never pressured into anything. I was always greeted like I was part of their family from day 1. Steve, the GM, worked from the beginning to get my lease payment to fit in my budget & I was able to get the best trade-in amount for my trade & the SUV I was looking for. One that had all the features we needed & then some. I highly recommend them. Go see them - you'll be glad you did. 🙂
Let me start out by saying everyone at kia of bowie are nice and pleasant. But I want to give a special shout out, and thanks to Earl ward a phenomenal salesperson. For taking care of me when I needed a car, Earle is very knowledgeable he took time
Didn't rush me through anything. Going through the finance process it was not overwhelming.
Was very easy and laid back with Earl. I'm going over everything. I end up buying K4 which I love. So thank you Earl, for being the best salesperson ever. And if anyone wants
To ... Read More DealerRater - Sep 3, 2025
I scheduled my kia niro for maintenance at kia of Bowie for 8:15 am appointment. I was informed if I was leaving the dealership it would be ready by noon. By 12:10 I had not received a call so I tried to call the service department to check the status of my vehicle. Multiple calls went unanswered to the ENTIRE dealership. So, short of showing up, there was no way to contact the dealership for around 2 hours (Calling about every 10 minutes). After about 2 hours random sales people would pick up and transfer you to the service department where you would immediately go ... Read More DealerRater - Sep 2, 2025
On July 11, 2025, my car was serviced at Kia of Bowie. Immediately following the service (112,500 Mile Service check fuse for radio), I observed sluggish acceleration and a pronounced clunking noise when shifting into reverse. However, the Service Department was closed, and I had to drive my vehicle home. On July 12, 2025, I returned the vehicle to the service center, where the team was unable to perform further diagnostics until Monday, July 14, 2025. Additionally, the check engine light illuminated en route to Kia of Bowie, at which point I left my vehicle and was provided with an Uber for transportation home.
On July 15, 2025, Mr. ... Read More DealerRater - Aug 31, 2025
Rep was pleasant and helpful and explained everything to me and what I needed done.
Everyone is helpful and considerate. They make sure the customers needs are met whether buying a vehicle or getting a vehicle serviced.
Service was promp, efficient and professional. Cortez was very professional and did his job well.
Our rep, Jada, was nice, kind, calm, and very informative. The process of purchasing our new Telluride was seamless. She’s the best!
Best service experience ever! Got me in and out as promised and very professional. Thanks.
Friendly staff and quality work. Just had my pool changed. They got me in and out
Earl ward was fabulous. Very responsive and courteous, knowledgeable and accommodating Process was quick and easy and we are pleased with the new vehicle
